FAQs
FAQs
Q 1 What products do you mainly produce?

We have specialized in thermal paper printing for 16 years. Our main products include cash register (POS) paper, POS receipt paper, movie ticket paper, amusement arcade lottery paper, thermal adhesive labels, and ATM receipt paper. We support slitting and custom printing of all kinds of roll paper.

Q 2 Does your paper contain BPA (Bisphenol A)? Can it be exported to Europe and America?

We can supply BPA-free eco-friendly thermal paper with no optical brighteners, meeting the customs inspection standards of the EU, the Middle East, and Southeast Asian countries. We can provide quality inspection reports for customs clearance.

Q 3 Is the printed text prone to blurring or fading?

We use imported vegetable-based inks and high-quality thermal base paper, with CNC printing ensuring precise color registration and clear development. When stored away from light under normal conditions, the print can be preserved for 1 to 3 years.

Q 4 Can you print our own logo and advertising designs?

We support OEM/ODM customization: front-side logo printing, back-side advertising printing, black mark registration lines, perforation, tear lines, and special re-winding and packaging can all be done.

Q 5 What is your minimum order quantity (MOQ)? Can I get samples for testing first?

There is no MOQ for regular in-stock specifications; custom printing orders have a minimum order quantity. Free samples are available on request — you only need to cover the courier shipping cost.

Q 6 Can you handle non-standard or special sizes?

Yes. We own multiple slitting and re-winding machines and can slit and produce roll paper in non-standard widths.

Q 7 Are you a trading company or a physical factory? Can we audit the factory?

We are a source printing factory in Dongguan with a 5,000 m2 production workshop. We own imported rotary printing presses from Miyakoshi and Taiyo (Japan). We welcome on-site factory audits and live video tours of the production line.

Q 8 What about your mass production capacity? How long is the lead time?

We ship over a thousand containers every year and complete the entire production process in-house with no outsourcing. The lead time for bulk orders can be shortened by up to 50%; regular orders are completed within 3 to 7 days.

Q 9 Can you provide qualification certificates and testing reports?

 We hold a printing business license, import and export rights, and general taxpayer qualification. Each batch can be supplied with an ex-factory quality inspection report, and third-party testing is supported.

Q 10 Do you offer discounts for bulk purchases?

Yes. We offer tiered wholesale pricing — the larger the quantity, the higher the discount. For large orders you can apply for exclusive preferential pricing, saving 10% to 30% on your procurement costs.

Q 11 Does your quotation include freight? What are the payment terms?

The quotation is ex-works (EXW) by default; FOB Shenzhen or Dongguan port is also available. T/T payment is accepted for overseas orders; for domestic orders we support corporate bank transfer and online ordering via 1688.

Q 12 What is your after-sales policy if an order is made incorrectly or has quality problems?

We confirm the printing artwork before production and arrange sample approval before mass production. If a quality issue arises from our production, we will rework or redo the order free of charge and bear the delay cost.

Free Samples Are Provided And We Look Forward To Your Message!
If you have any needs for custom paper receipts or custom thermal labels, please feel free to send us an inquiry. We are here to assist you! Here will let you know more about the Lianyin paperfactory.
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